![]() ![]() If no, and you login to the system by just clicking on the user name listed(without entering the password),than when you go to F8 screen,choose Repair my Computer and when you get to the screen to login in,select the user name(which you normally use to login) from the drop down and leave the password field blank,try to login. They will verify all of your data as the owner of the laptop, put you on hold, and then contact an L2 technician to get the password reset. Since you don't have the Windows DVD,use this link below to request for copy of back up discs(For US region) : The following are BIOS and hard drive password release options if the password has been misplaced or forgotten. If yes, and if you've forgotten this password,than only way out is to use the Windows DVD to reinstall Windows manually. Without the password you wont be able to get into the recovery options screen from where you can restore the system to factory settings.However you've mentioned " I have a factory restored laptop with 1 user, user is admin, but I do not know the password."ĭoes this mean you're not able to login to the system? When you turn on the system it takes you to the login screen,do you use a password on this screen to login to the system? ![]()
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